FAQs

1. What is GAT?

GAT is a store specialising in products for travelling with your cat: carriers, travel bags, car safety, harnesses and accessories designed to help you move around with your cat comfortably, safely and stress-free.
We were born from a real personal experience, with the spirit of "Your cat is in charge here" and "Adventure cat".

2. Where are products shipped from?

We work with several international and European warehouses.
Depending on the item you purchase, your order may be shipped from a different warehouse to ensure availability and great prices.

3. How long does delivery take?

Average delivery times are:

  • Spain and Europe: 12–18 business days
  • United States: 12–20 business days

You will always receive a tracking number so you can follow your order.

4. Can I return a product?

Yes. You have 14 days from the date of receipt to request a return.
The product must be unused and in its original packaging. Please check our full Refund Policy for details.

5. What should I do if my order arrives damaged or incomplete?

Email us at oficinatiendaonline@gmail.com with photos of the issue.
We will send a replacement or issue a full refund at no cost to you.

6. How can I contact GAT?

👉 oficinatiendaonline@gmail.com
We respond within 24–48 business hours.

7. What payment methods do you accept?

  • Credit/debit card (VISA, Mastercard, etc.)
  • Shopify Payments
  • Other secure options depending on your country

All payments are encrypted and secure.

8. How do I know if a carrier is right for my cat?

Each product includes a size guide with exact measurements.
General rule: your cat should be able to stand up, turn around and lie down comfortably.
If you'd like, send us your cat's measurements and we'll recommend the best option.

9. Are the carriers suitable for air travel?

Many of our models are.
Check the product page to see if it meets the most common airline regulations.
We always recommend verifying with your specific airline, as requirements may vary.

10. Can I exchange a product for a different model or colour?

Yes, if the order has not yet been shipped.
If it's already on its way, you'll need to wait until you receive it and then process it through our returns procedure.

11. Why might my products arrive in separate packages?

Some items are shipped from different warehouses to speed up delivery or ensure availability.
This means you may receive multiple packages for a single order — this is completely normal.

12. Is it safe to shop at GAT?

Absolutely.
We use an SSL certificate, secure payment methods, and all our suppliers are verified.
Your information is protected under our Privacy Policy.

13. When will I receive my tracking number?

You will receive it by email within 2 to 5 business days of your purchase.

14. Do you have a physical store?

Not yet.
We are a small project with the dream of growing and one day helping more cats in vulnerable situations.

15. Can you help me choose a product?

Absolutely 💛
Get in touch and we'll recommend the best product based on your cat, your travel style and your budget.